Why Choose CCS Technologies?
Our computers are built with the highest quality, name brand components, ISO 9002 certified manufacturing processes, and designed for Windows® certifications. These systems are built and tested in a clean-room environment, not built from parts in the back of some small retail store.
Making sense of those difficult machines and programs requires either a great deal of patience, or a great deal of experience.
Central Point of Contact
Ever go through the incredibly frustrating routine of calling your service department and explaining your issue, only to repeat the entire story to the next technician if you are disconnected or have to call back? We don't have hundreds of employees working on thousands of issues. We get to know you and your business by incorporating a philosophy of project management. Each of our technicians serves as a project manager. That person is ultimately responsible to keep you as well as any visiting technician informed about your individual situation. We keep logs of service calls and use them to diagnose current and past issues. Your project manager can even act as a liason between your company and a third party company when you don't wish to be bothered by the details.
Furthermore, we are often used to help customers determine what technology needs you may have in the near future. We are capable of researching just the right piece of software or equipment that can do what you need it to do. Our project managers are aware of the makeup, structure, method and politics of your company and it serves us well when attending to your needs. We keep your company abreast of virus and security issues that might affect your business and your data. We match technology with our customer's needs and alert them to new advances that might increase their effectiveness at home or in their office. We establish long-term relationships and make friends of our customers.
Big vs Small
National vs local? There's just no comparison. We can respond quicker, more efficiently and concentrate on getting you up operationally better than national companies that need to make service-call quotas. Our technicians our based in your hometown, not in Asia. Our systems have no off-branded pieces inside. They have standard Intel OEM boards, processors, network and graphic adapters just as the national brands use. They are constructed and tested the same as the national brands are. We give you the same quality PC; we just give better service. CCS Technologies serves medium and small-sized businesses as well as simple residential customers...and that's just where we want to be.
Servicing What We Sell
We only sell computers that we have the infrastructure in place to repair. Our CompTia A+ certified technicians have an in-depth knowledge of the Intel architecture inside our PC's and know how to obtain and manipulate the correct drivers as well as diagnose problems with hardware.
We are familiar with the processes of some national companies as one of our employees is a previous technician for these very same vendors. He came to work with us because of the lack of professionalism, empathy and experience he found in the national PC business. He can tell you first-hand about the problems associated with sending unskilled technicians out to residential and business customers who are ill-prepared for the questions they will most likely be asked.
• "Can you get my data back?"
• "Will you reinstall Windows?"
• "Will you leave my old hard drive so I can destroy the sensitive data?"
In most cases, the policy of your typical national brand is no, no and no. Most of these companies do not have their own service department for field repair of desktops and laptops. Instead, they farm these jobs out to other companies in the area and provide their technicians with some limited training. For over 30 years, CCS Technologies has treated their customers like we would wish to be treated. We help you get your data back whenever possible, we get your operating system up and running again, and we let you dispose of your old sensitive data. We obtain appropriate certifications and the training never ends. Wouldn't you rather purchase a computer from the same company that would have to repair it if necessary?
Over 36 Years of Experience
When you call your service department for repair or just a question, is that technician located in West Michigan? How about somewhere in Michigan? The United States?
Some national brands save money by training employees to answer your calls in India, the Philippines, and Mexico. Our technicians are located right here in West Michigan and always have been. We have no aspirations to go beyond this area as its residents have treated us well and we have roots here.
We strive to answer your calls within the first three rings. It's a policy that we have because we don't enjoy waiting on hold ourselves. Why sit on the phone for almost an hour, just to get a keyboard replaced? In most cases, even if a technician is not currently available, we will give your issue attention or resolve it within 24 hours. In emergency cases we maintain a 2 hour response time. If you have a question and need it resolved quickly, our receptionist forwards the calls to the technician's cell phone and you will most likely be called within the hour.
The Golden Rule
"Press one for sales"
"Press two for technical support"
"Then Press 5, then 9."
"Enter your serial number and press star"
"Your call is important to us, please hold."
[Cue cheezy music.]
Ok, if your call was important to them, you'd be talking to someone and not a robot. CCS Technologies does not use touch tone prompts during business hours. A real person answers the phone. Our hold times for a technician are usually less than a minute. If the technician can't get to your call, he'll call you back within minutes. You normally don't need to leave your number because we already know it.
And how many companies use the web as their method of troubleshooting your problem. You sometimes have to sit there for 5 minutes while a recorded voice gives you a dissertation on how to access their knowledge base on the web. That's fine, but what if your problem is that you can't access the web?
National companies can save money by hiring less employees and letting the touch tone robots or their million dollar web sites do some of the work. Our philosophy is this: if our technicians are too busy, it must be time to hire another technician. How different would your computer experience be if this is the kind of support you are used to?