computers are built with the highest quality, name brand components,
ISO 9002 certified manufacturing processes, and designed for Windows®
certifications. These systems are built and tested in a clean-room
environment, not built from parts in the back of some small retail
Technologies can be the single point of contact for solutions that
integrate PC technology with proprietary software or other unique
We have the capability to manufacture dozens or even hundreds
of servers and desktops within a limited timeframe, all of which
are tested, burned-in and configured to your specifications and
certified by ISO, Intel and Microsoft Standards
Ever go through the incredibly frustrating routine
of calling your service department and explaining your issue, only
to repeat the entire story to the next technician if you are disconnected
or have to call back? We don't have hundreds of employees working
on thousands of issues. We get to know you and your business by
incorporating a philosophy of project management. Each of
our technicians serves as a project manager. That person is ultimately
responsible to keep you as well as any visiting technician informed
about your individual situation. We keep logs of service calls and
use them to diagnose current and past issues. Your project manager
can even act as a liason between your company and a third party
company when you don't wish to be bothered by the details.
Furthermore, we are often used to help customers
determine what technology needs you may have in the near future.
We are capable of researching just the right piece of software or
equipment that can do what you need it to do. Our project managers
are aware of the makeup, structure, method and politics of your
company and it serves us well when attending to your needs.
We keep your company abreast of virus and security
issues that might affect your business and your data. We match technology
with our customer's needs and alert them to new advances that might
increase their effectiveness at home or in their office. We establish
long-term relationships and make friends of our customers.
|National vs local? There's just no
comparison. We can respond quicker, more efficiently and concentrate
on getting you up operationally better than national companies that
need to make service-call quotas. Our technicians our based in your hometown, not in Asia.
Our systems have no off-branded pieces inside. They have standard
Intel OEM boards, processors, network and graphic adapters just as
the national brands use. They are constructed and tested the same
as the national brands are. We give you the same quality PC; we just
give better service. CCS serves medium and small-sized businesses
as well as simple residential customers...and that's just where we
want to be.
a full range of system solutions - Desktops, Servers, Notebooks, Workstations,
Peripherals and a variety of other products required to deliver a
Product reliability - Built with the highest
quality, name brand components, ISO 9002 certified manufacturing
processes, and Designed for Windows® certifications. These systems
are built and tested in a clean-room environment, not built from
parts in the back of some small retail store.
Extremely flexible configurations - Delivering
the exact system you require without paying for unwanted features
or the frustrations associated with unnecessary software and utilities.
Comprehensive warranty programs - From parts replacement programs
to on-site warranties that put the responsibility of repair and
operation into our hands. On-site service coverage - In every West
Michigan city and town, even rural areas.
Turnkey solutions for custom applications
CCS Technologies can be the single point of contact for solutions
that integrate PC technology with proprietary software or other
unique applications. We have the capability to manufacture dozens
or even hundreds of servers and desktops within a limited timeframe,
all of which are tested, burned-in and configured to your specifications
and certified by ISO, Intel and Microsoft Standards.
We only sell computers
that we have the infrastructure in place to repair. Our CompTia
A+ certified technicians have an in-depth knowledge of the Intel
architecture inside our PC's and know how to obtain and manipulate
the correct drivers as well as diagnose problems with hardware.
We are familiar with the
processes of some national companies as one of our employees is
a previous technician for these very same vendors. He came
to work with us because of the lack of professionalism, empathy
and experience he found in the national PC business. He can tell
you first-hand about the problems associated with sending unskilled
technicians out to residential and business customers who are ill-prepared
for the questions they will most likely be asked.
"Can you get
my data back?"
"Will you reinstall
"Will you leave my old hard drive so I can destroy the
In most cases, the policy of your typical national
brand is no, no and no. Most of these companies do not have
their own service department for field repair of desktops and laptops.
Instead, they farm these jobs out to other companies in the area
and provide their technicians with some limited training. For over
30 years, CCS Technologies has treated their customers like we would
wish to be treated. We help you get your data back whenever possible,
we get your operating system up and running again, and we let you
dispose of your old sensitive data. We obtain appropriate certifications
and the training never ends. Wouldn't you rather purchase a computer
from the same company that would have to repair it if necessary?
"Press one for sales"
"Press two for technical support"
"Then Press 5, then 9."
"Enter your serial number and press star"
"Your call is important to us, please hold."
[Cue cheezy music.]
Ok, if your call was important to them, you'd
be talking to someone and not a robot. CCS Technologies does
not use touch tone prompts during business hours. A real person
answers the phone. Our hold times for a technician are usually
less than a minute. If the technician can't get to your call,
he'll call you back within minutes. You normally don't need to
leave your number because we already know it.
And how many companies use the web as their method
of troubleshooting your problem. You sometimes have to sit there
for 5 minutes while a recorded voice gives you a dissertation
on how to access their knowledge base on the web. That's fine,
but what if your problem is that you can't access the web?
National companies can save money by hiring
less employees and letting the touch tone robots or their million
dollar web sites do some of the work. Our philosophy is this:
if our technicians are too busy, it must be time to hire another
technician. How different would your computer experience be
if this is the kind of support you are used to?
When you call your service department for repair
or just a question, is that technician located in West Michigan?
How about somewhere in Michigan? The United States?
Some national brands save money by training employees
to answer your calls in India, the Phillipines, and Mexico.
Our technicians are located right here in West Michigan and always
have been. We have no aspirations to go beyond this area as its
residents have treated us well and we have roots here.
We strive to answer your calls within the first
three rings. It's a policy that we have because we don't enjoy
waiting on hold ourselves. Why sit on the phone for almost an
hour, just to get a keyboard replaced? In most cases, even if
a technician is not currently available, we will give your issue
attention or resolve it within 24 hours. In emergency cases we
maintain a 2 hour response time. If you have a question and need
it resolved quickly, our receptionist forwards the calls to the
technician's cell phone and you will most likely be called within